During this uncertain time, nothing is more important to SVG Air than the health and safety of our customers and employees. We want you to know that we’re here to help.
Our service centre is experiencing higher than normal call volumes right now. To help you more easily get the answers you are looking for, we have provided information related to Covid-19 below. As the situation evolves, we’ll continue to update this information to keep you informed.
We remain focused on providing you with the service and support you have come to expect from us.
We also remain committed to serving our customers, even in the most challenging of times. Thank you for continuing to trust us with your travel needs. Our hearts go out to everyone who has been impacted by this global crisis.
Cancelled Flights:
If your flight has been cancelled you can rebook or claim a travel voucher. Travel Voucher can be used as payment/part-payment for a future booking. A voucher must be redeemed within 24 months from the departure date of the first flight in your original booking‚ and the new trip (departure only) must be completed within that period. You will receive your voucher by email within fourteen days of your operation.
Terms and Conditions
1. Applies to bookings made at any time for travel between 14 March 2020 – 15 August 2020
2. Booked direct via our contact centres‚ grenadine-air.com (throught flysvgair.com) or trade outlets.
3. Travel on Grenadine Alliance (Flysvgair) marketed fares only
4. Bookings made on Grenadine Alliance (Flysvgair) tickets only
5. Date changes must be made‚ or vouchers requested before check-in closes
6. Any fare difference between existing booking and new booking must be paid
7. No cancellations or full refunds unless fare rules allow
8. Voucher can be used as payment‚ or part payment‚ for a future booking. It must be redeemed for travel on flights taken within 24 months from the departure date of the first flight in your original booking‚ and the new trip (departure) must be completed within that period
9. If you have already started your journey the voucher is not applicable.
TERMS AND CONDITIONS CONTINUED:
Shared Charter tickets are NON-REFUNDABLE once travel commences.
VIP: OUR ANNUAL CHRISTMAS PEAK “BLACK OUT” PERIOD IS EFFECTIVE 10TH DECEMBER THROUGH 15TH JANUARY (INCLUSIVE); AND OUR ANNUAL EASTER PEAK “BLACK OUT” PERIOD IS EFFECTIVE DURING THE FIFTEEN (15) DAY PERIOD FROM THE SUNDAY PRECEEDING EASTER SUNDAY THROUGH TO THE SUNDAY AFTER EASTER SUNDAY (INCLUSIVE). TICKETS PURCHASED AND CONFIRMED FOR TRAVEL DURING THESE “BLACK OUT” PERIODS ARE NON-REFUNDABLE. THEY ARE ON A “USE IT OR LOSE IT BASIS”.
TRAVEL INSURANCE IS RECOMMENDED FOR TRAVEL DURING PEAK BLACK-OUT DATES.
VIP NOTE:-
We are optimistic that international flights will resume.
However‚ there is a policy in effect‚ whereby should you book and confirm/pay for your flights on our Shared service‚ and travel restrictions come into play (ie. cancellation of your international flights or should your Travel Agent/Tour Operator cancel your holiday)‚ and you cancel your Grenadine Airways Shared Charter flights‚ you will be offered a travel credit which can be redeemed within 12 months from the date of your first travel leg. This will be our standard policy until further notice.
Change fees will be waived‚ and you will be required to pay any fare differences.
Full penalties will remain in effect for our Christmas and Easter Black-out travel peaks – use it or lose it.
TRAVEL INSURANCE IS STRONGLY RECOMMENDED.
Change Fees for passengers wishing to change their flights:-
0-48 hours prior to flight: 50% of the base fare per sector per person
48 hours – 7 days prior to flight: US $25.00 per sector per person
7 days – 30 days prior to flight: US $20.00 per sector per person
30 days or more prior to flight: US $10.00 per sector per person
NOTE THAT FULL PENALTIES REMAIN IN EFFECT FOR EASTER AND CHRISTMAS BLACKOUT TRAVEL DATES.
If the international carrier is delayed‚ Grenadine Alliance (Flysvgair) will re-book passengers on our next available scheduled service. Should passengers decide on alternate transfers to their island destination‚ the un-used ticket portion is “null and void.”
If Grenadine Alliance (Flysvgair) has to cancel the flight then a full refund will be offered; except in the case of a Force Majuere and /or an Extraordinary Circumstance‚ whereby aircraft are not permitted to land at a designated airport due to government imposed border controls‚ or International inbound/outbound aircraft are not permitted to land at a designated airport due to government imposed border controls.
In such event Grenadine Alliance (Flysvgair) will provide a voucher that can be used for full payment or partial payment against another flight that has to be started within 12 months of the departure date of the original booking.
BAGGAGE ALLOWANCES ON SHARED CHARTERS:
Luggage allowance is 44 lbs with no charge for the first piece;
The charge for a second (2nd) bag (not to exceed 44 lbs) is US $50.00 per bag
The charge for a third (3rd) bag (not to exceed 44 lbs) is US $100.00 per bag
The charge for an oversized piece ie. golf bags‚ kite/surf boards etc. (between 51 and 70 lbs) is US $100.00 per bag
The maximum amount of checked bags allowed per passenger will be three (3) bags;
NOTE: same day carriage cannot be guaranteed for the 2nd and 3rd pieces or the oversized pieces bags may not exceed 70 lbs – Any bags 71 LBS OR OVER will need to be sent as freight on a space available basis.
Excess luggage charges are US $2.00 per pound should your piece(s) exceed 44 lbs per bag.
Infants will also be subject to these baggage rules.
One (1) piece of hand baggage per passenger is allowed not to exceed 13lbs (6kgs) and must be able to fit under the seat.
Please note that due to weight restrictions‚ excess baggage may not always travel on the same aircraft and will follow as soon as space permits.
LIST OF ITEMS IN CHECKED/UN-CHECKED LUGGAGE FOR WHICH GRENADINE ALLIANCE HOLDS NO LIABILITY:
Valuables (including but not limited to money‚ jewellery‚ precious metals‚ cameras‚ computers‚ personal electronic devices‚ electronic goods‚ cosmetics‚ perfumes).
Important/valuable documentation (including but not limited to passports‚ business documents‚ negotiable papers‚ securities‚ deeds).
Perishables including seafood‚ meats‚ fruit and vegetables.
Medicines and medical equipment.
House or car keys.
Items prohibited for carriage by applicable law or applicable IATA/ICAO rules and regulations.
The Following Charter Agreement conditions must be met, unless otherwise indicated.
Charter is confirmed when full payment is made. Payment is accepted by Cash, Major Credit cards and or Wire Transfer.
Our Cancellation policies (outside of Black-out periods) are: over 48hrs US200, 24 to 48hrs 50% of the base fare, under 24hrs non-refundable.
Date changing is allowed (outside of Black – out periods) 48hrs before with no charge, under 48hrs US200.00. Except during our Black- out periods*
*Black-out periods: For travel between December 10th and January 15th and during the Easter peak, which is 15 days preceding Easter Sunday through to Sunday after Easter Sunday (both days inclusive) All confirmed Charters are non-refundable.
Learn about the Covid-19 travel protocols