The Airport of Carriacou has reopened to Commercial Traffic. The Airports of Canouan and Union Island reopen to Humanitarian Flights. The Aiport of Bequia remains closed until further notice!

Policies

Baggage Policies

NEW BAGGAGE RULES EFFECTIVE 15 MARCH 2016 … BAGGAGE ALLOWANCES ON SHARED CHARTERS: Luggage allowance will be 44 lbs with no charge for the first piece; The charge for a second (2nd) bag (not to exceed 44 lbs) is US $50.00 per bag. The charge for a third (3rd) bag (not to exceed 44 lbs) is US $100.00 per bag. The charge for an oversized piece i.e. golf bags, kite/surf boards etc. (between 51 and 70 lbs) is US $100.00 per bag. The maximum amount of checked bags allowed per passenger will be three (3) bags; NOTE: same-day carriage cannot be guaranteed for the 2nd and 3rd pieces or the oversized pieces. Bags may not exceed 70 lbs – Any bags 71 LBS OR OVER will need to be sent as freight on a space-available basis. Infants will also be subject to these new baggage rules. One (1) piece of hand baggage per passenger is allowed not to exceed 13 lbs (6 kg) and must be able to fit under the seat. Please note that due to weight restrictions, excess baggage may not always travel on the same aircraft and will follow as soon as space permits.

Dangerous Goods

“Dangerous goods” is a term used to describe any substance accepted for air transport that has the potential to cause harm to persons, property (ie. the aircraft), or the environment or to distract the crew from its primary duty of handling the aircraft. Dangerous goods cover a wide range of liquids, solids, and gases, some of which are obviously hazardous; others are seemingly harmless until training and investigation expose their underlying dangers. Oftentimes, these seemingly harmless substances include the industrial chemicals, tools, and maintenance/repair equipment that our frequent customers carry on board to perform maintenance/repair functions at satellite business locations throughout the Grenadines.

SVG Air is not qualified to handle or transport dangerous goods and therefore it has ceased the acceptance of these goods for transport.

Travel Documentation

Although you may be travelling short distances between small islands when moving between countries in the Antilles it will be considered international travel and should be treated as such. This means travelling with a passport, obtaining visas where appropriate, and ensuring you have a return passage.

When travelling with us please ensure you have appropriate identification for your travel. This includes passports for international travel and/or government-issued identification for travel within a nation.

Scheduled Flights

    SHARED CHARTER‚ INTER-GRENADINE and GRENADA SHUTTLE tickets are NON-REFUNDABLE once travel commences.

    Cancellation fees for passengers wishing to CANCEL their SHARED CHARTER flights:

    0-48 hours prior to flight: 100% of the base fare per sector per person

    48 hours – 7 days prior to flight: 60% of the base fare per sector per person

    7 days – 30 days prior to flight: US $100.00 (eq. XCD $270.00) of the base fare per sector per person.

    30 days or more prior to flight: US $50.00 (eq. XCD $135.00) of the base fare per sector per person.

    Change Fees for passengers wishing to CHANGE their SHARED CHARTER flights:

    0-48 hours prior to flight: 50% of the base fare per sector per person

    48 hours – 7 days prior to flight: US $25.00 per sector per person

    7 days – 30 days prior to flight: US $20.00 per sector per person

    30 days or more prior to flight: US $10.00 per sector per person

    Cancellation fees for passengers wishing to CANCEL their INTER-GRENADINE OR GRENADA SHUTTLE flights:

    0-48 hours prior to flight: 100% of the base fare per sector per person

    48 hours – 7 days prior to flight: 60% of the base fare per sector per person

    7 days – 30 days prior to flight: US $13.00 (eq. XCD $35.00) of the base fare per sector per person.

    30 days or more prior to flight: US $9.25 (eq. XCD $25.00) of the base fare per sector per person.

    Change Fees for passengers wishing to CHANGE their INTER-GRENADINE OR GRENADA SHUTTLE flights:

    0-48 hours prior to flight: 50% of the base fare per sector per person

    48 hours – 7 days prior to flight: US $9.25 (eq. XCD $25.00) per sector per person

    7 days – 30 days prior to flight: US $9.25 (eq. XCD $25.00) per sector per person

    30 days or more prior to flight: US $9.25 (eq. XCD $25.00) per sector per person

    VIP: OUR ANNUAL CHRISTMAS PEAK “BLACK OUT” PERIOD IS EFFECTIVE 10TH DECEMBER THROUGH 15TH JANUARY (INCLUSIVE); AND OUR ANNUAL EASTER PEAK “BLACK OUT” PERIOD IS EFFECTIVE DURING THE FIFTEEN (15) DAY PERIOD FROM THE SUNDAY PRECEEDING EASTER SUNDAY THROUGH TO THE SUNDAY AFTER EASTER SUNDAY (INCLUSIVE). TICKETS PURCHASED AND CONFIRMED FOR TRAVEL DURING THESE “BLACK OUT” PERIODS ARE NON-REFUNDABLE. THEY ARE ON A “USE IT OR LOSE IT BASIS”.

    TRAVEL INSURANCE IS STRONGLY RECOMMENDED.

    Private Charter

    • For cancellations: 48 hrs and more notice 50% penalty.
    • For cancellations: Under 48 hrs notice Full Penalty (Non-Refundable)

    All private charters between Dec 10th to Jan 15th and the Sunday preceding Easter Sunday to the Sunday after Easter Sunday (inclusive) are on a “Use it or Lose it” basis (Non-Refundable).

    • Date Changes: 48 hrs or more notice – $100.00 USD
    • Date Changes: Under 48 hrs notice – 50% penalty (Base Fare) applies.