Baggage Policies
NEW BAGGAGE RULES EFFECTIVE 15 MARCH 2016 … BAGGAGE ALLOWANCES ON SHARED CHARTERS: Luggage allowance will be 44 lbs with no charge for the first piece; The charge for a second (2nd) bag (not to exceed 44 lbs) is US $50.00 per bag. The charge for a third (3rd) bag (not to exceed 44 lbs) is US $100.00 per bag. The charge for an over sized piece i.e. golf bags, kite/surf boards etc. (between 51 70 lbs) is US $100.00 per bag. The maximum amount of checked bags allowed per passenger will be three (3) bags; NOTE: same day carriage cannot be guaranteed for the 2nd and 3rd pieces or the over sized pieces. Bags may not exceed 70 lbs – Any bags 71 LBS OR OVER will need to be sent as freight on a space available basis. Infants will also be subject to these new baggage rules. One (1) piece of hand baggage per passenger is allowed not to exceed 13 lbs (6 kg) and must be able to fit under the seat. Please note that due to weight restrictions, excess baggage may not always travel on the same aircraft and will follow as soon as space permits.
Dangerous Goods
“Dangerous goods” is a term used to describe any substance accepted for air transport that has the potential to cause harm to persons, property (ie. the aircraft), or the environment or to distract the crew from its primary duty of handling the aircraft. Dangerous goods cover a wide range of liquids, solids, and gases, some of which are obviously hazardous; others are seemingly harmless until training and investigation expose their underlying dangers. Oftentimes, these seemingly harmless substances include the industrial chemicals, tools, and maintenance/repair equipment that our frequent customers carry on board to perform maintenance/repair functions at satellite business locations throughout the Grenadines.
SVG Air is not qualified to handle or transport dangerous goods and therefore it has ceased the acceptance of these goods for transport.
Travel Documentation
Although you may be travelling short distance between small islands when moving between countries in the Antilles it will be considered international travel and should be treated as such. This means travelling with a passport, obtaining visas where appropriate, and ensuring you have a return passage.
When travelling with us please ensure you have appropriate identification for your travel. This includes passports for international travel and/or government issued identification for travel within a nation.
Scheduled Flights
- 100% Penalty is applicable if reservation is changed or cancelled with less than 24 hrs notice prior to travel.
- 50% penalty is applicable if reservation is cancelled or changed between 24 and 48 hrs prior to travel.
- $25.00 USD or $67.50 EC Dollars is applicable if reservation is cancelled or changed 48 hrs or more prior to travel.
Note that tickets booked within our “Black Out Period” are Non-refundable and are on a “Use it or Lose it” basis. This period is from Dec 10th to Jan 15th and the 15 day Easter Peak season which runs from the Sunday preceding Easter Sunday to the Sunday after Easter Sunday (inclusive).
Private Charter
- For cancellations: 48 hrs and more notice 50% penalty.
- For cancellations: Under 48 hrs notice Full Penalty (Non-Refundable)
All private charters between Dec 10th to Jan 15th and the Sunday preceding Easter Sunday to the Sunday after Easter Sunday (inclusive) are on a “Use it or Lose it” basis (Non-Refundable).
- Date Changes: 48 hrs or more notice – $100.00 USD
- Date Changes: Under 48 hrs notice – 50% penalty (Base Fare) Applies.